(applied to individual orders)
|# of Miners||Discount|
How do you handle customer data?
We are devoted to privacy and the increased focus in the crypto community. We do not provide customer information to any third party. We collect and store only the information absolutely necessary to complete the transaction. There are no saved billing addresses, saved IP addresses, activity tracking or third party advertising on our sites (one reason our site appears so clean and uncluttered). Our site is also less cluttered and responsive so that it works better on mobile devices.
What crypto currencies do you currently support?
We currently support all crypto currencies from CoinPayments that can auto-convert to our settlement currency, plus Monero. We use the conversion rates provided by them during checkout and the time window to complete the transaction will be stated (e.g. 90 minutes). You will see the USD price and cryptocurrency price so you can check the exchange rate yourself. If the final transaction times-out before completion, a new more current conversion rate will be used for any repeated attempt. CoinPayments also helps with collecting multiple payments toward one order (within the stated time-out period) and handling refunds for any overpayment. Current supported currencies include (could change frequently based on CoinPayment internal changes):
Why do you quote shipping on a per item basis?
There a few reasons.
When do you charge sales tax?
We have nexus only in one midwest U.S. state so we charge sales tax on purchases shipped from that state alone. The law is changing and we might gather sales tax in other states soon. Regardless of our tax collection, you need to follow your region's laws on use-taxes or related laws.
Where do you ship?
We ship within North America via Fedex, US Postal Service or DHL (determined by ship-to address during checkout). You are free to work with a re-shipper, if there is an available shipper for a supported US, Canada, or Mexico address and the location is not on a banned list due to criminal activity
Why don't use post your full address and corporate details on the site?
We regularly get more miners before other commerce sites. Due to historic heists and other security threats, we had a choice to make: invest in much heavier security and monitoring, or minimize our location details and keep our costs lower than competitors. We are a small firm, with well vetted employees and we want to protect our team and families...as well as our competitive advantage. Obviously, paying customers will receive our mailing location on our shipping materials.
What is your refund policy?
We provide refunds only when:
"The prices were better than others sites, the shipping was on schedule and the products were as described. I really like the number of crypto coin choices."
"I had a positive experience including great prices, good communications, accurate tracking and ease of the process."
"Would recommend and use again. Thanks guys for the good prices and quick turn-arounds."
Senior Systems Engineer